Returns and Refunds Policy

Effective Date: 4th September 2023

Thank you for shopping at ToothGems.shop. We strive to ensure that your experience with us is delightful and hassle-free. Please take a moment to review our Returns and Refunds Policy to understand your rights and responsibilities regarding returning and refunding products purchased from us.

Returns:

Eligibility

You may initiate a return within 15 days of the date of delivery.

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.

Returns are not accepted for products that are specified as non-returnable or final sale.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at sales@toothgems.shop or call us at (+1) 745 604 3210 to inform us of your intent to return the product.

2. Provide your order number and a brief description of the reason for the return.

3. Our customer service team will guide you through the return process, including providing you with a return authorization (RA) number and instructions on where to send the product.

Return Shipping

You are responsible for the cost of return shipping.

We recommend using a trackable and insured shipping method to ensure the safe return of the product.

Please include the RA number on the return package to help us process your return efficiently.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you must return the original item and place a new order for the desired item through our website.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately at sales@toothgems.shop or call us at (+1) 745 604 3210. We will work swiftly to resolve the issue and provide you with a replacement or refund, as necessary.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:

ToothGems.shop 312 W 2nd St, Casper, WY 8260

Hours: Monday - Friday 9am - 6pm

Contacts:

Email: sales@toothgems.shop

Phone: (+1) 745 604 3210

At ToothGems.shop, your satisfaction is our priority, and we are dedicated to providing exceptional customer service.